System Support Analyst
Winnipeg, MB, Canada
Full Time
Corporate
Mid Level
System Support Analyst
Parrish & Heimbecker
Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a System Support Analyst based in Winnipeg, Manitoba.Work and grow with a family-owned company.
Join our team with Purpose & History! P&H’s roots go back over 115 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.With over 80 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.
Benefits
Parrish & Heimbecker Ltd has a people-first approach therefore, we offer many perks to our hard-working staff! Some of our benefits include:- Learning and Development Programs
- Dental, Vision, and Extended Health Care
- Tuition Reimbursement
- Employee Assistance Program
- Paid Time Off
- RRSP Matching
- Wellness Program
- Company Events
Your Role
As System Support Analyst, the successful candidate will support business applications and projects across P&H divisions by providing technical assistance, application upgrades, maintenance, and troubleshooting end users of software applications and systems. You will ensure applications and systems run smoothly, process support tickets promptly, and assist with configuration and application maintenance/upgrades.
Day to Day
- Respond to daily support, system admin, and change request tickets in JIRA
- Lead interviews with subject matter experts to understand and resolve issues
- Translate business requirements into functional specifications, use cases, or user stories
- Document and present system and configuration requirements
- Assist with ongoing maintenance and upgrade cycles of business applications and determine operational impacts of vendor maintenance/upgrade packages
- Support system implementation, testing, user acceptance, and post-deployment activities
- Analyze and research issues/system errors and integration errors
- Perform advanced troubleshooting across applications, operating systems, hardware, and network-related issues by collaborating with several internal and external teams
- Analyze trends in tickets/support, identify recurring issues and proactively recommend problem management actions
- Support testing and quality assurance by writing unit tests, conducting integration testing, and assisting QA efforts to meet defined acceptance criteria
- Participate in analysis, documentation, and requirements gathering for software changes and new functionality to improve existing systems
- Resolve escalated incidents and service requests; lead resolution of high impact/priority incidents ensuring incidents/requests are documented accurately in Jira
- Ensure adherence to SLAs and internal support standards
Qualifications
- Bachelor’s degree (or equivalent) in computer science, information technology, business analyst and/or professional certification in Software, IT or Analyst practices
- At least 2–5 years of experience as a System Analyst or in a similar role
- Strong understanding of systems design, software development lifecycle (SDLC), and project management methodologies (Agile, Scrum, or Waterfall)
- Strong analytical and problem-solving skills, with the ability to interpret conceptual situations
- Good understanding of software development principles and practices such as testing, debugging, and optimization
- Excellent communication and documentation abilities
- Attention to detail and strong organizational skills
- Ability to work collaboratively with cross-functional teams.
- Knowledge of task tracking tools (e.g., Jira) to facilitate effective project organization and communication
- Interest in leading and managing people
- Willingness to travel within Canada
We thank all applicants, but only those selected for an interview will be contacted.
P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. P&H welcomes and encourages applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request for both internal and external candidates taking part in all aspects of the recruitment process.
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